Responsible Gambling

We are committed to safer gambling and to helping every player keep play fun and under control. We believe in clear tools, practical limits and prompt support so you can manage time, spend and access to your account. Below you will find straightforward information about the protections and options we offer, signs to watch for and sources of professional help.

Player protection principles

We prioritise player safety by offering simple controls and fair account rules. Our approach focuses on prevention, transparency and quick action when a player asks for help. We encourage responsible play and treat requests to limit or block access to an account quickly and respectfully.

Activity-control tools

You can use activity-control tools to manage how you play. Typical controls include deposit limits, loss limits, time limits, session reminders and temporary account breaks. These tools are designed to be applied immediately and adjusted as needed to support controlled play.

Deposit limits

Deposit limits help you control how much you put into your account. You can set daily, weekly or monthly caps that restrict deposits across all payment methods. Limits are practical and reversible, and we recommend setting a sensible cap before you start playing.

Loss limits

Loss limits allow you to limit net losses over a chosen period. Setting a loss limit means you stop play when the set threshold is reached. This is a useful way to prevent chasing losses and to keep spending in line with your budget.

Time limits and account breaks

Time limits and session reminders help you control how long you play. You can choose short breaks or longer account pauses to step away from gambling. Account breaks can be temporary pauses or longer self-imposed cooling-off periods depending on your needs.

Self-exclusion

If you need a full break, self-exclusion blocks access to your account for a period you choose. Self-exclusion is a strong step that we will enforce promptly. If you want to self-exclude, contact our support team through your account and we will process the request without delay.

Signs of problematic behaviour

Look out for signs such as spending more than planned, neglecting other responsibilities, chasing losses, hiding play from others or feeling distressed by gambling. Noticing one or more of these signs is a prompt to use tools or seek help.

Tips for maintaining control

Set realistic deposit and time limits, avoid using credit to gamble, take regular breaks, only gamble with money you can afford to lose and discuss concerns with someone you trust. Use account controls early rather than waiting for problems to build.

Professional help and support organisations

If gambling stops being fun, seek professional support. In the UK you can contact organisations such as GambleAware and GamCare for advice, self-help tools and treatment options. If you need immediate assistance, ask our support team to guide you to appropriate services.