Privacy Statement
This Privacy Policy explains how we collect, use and protect the personal information you provide when you register, play or otherwise interact with our services. We take your privacy seriously and set out here the types of data we process, how we use it, who we may share it with and the rights you can exercise in relation to your information.
Types of data we collect
Personal data
When you create an account or contact us we collect personal details such as your name, date of birth, email address, phone number and identity documents where verification is required. Account credentials, contact preferences and any communications with customer support are also recorded.
Technical data
We collect device and connection information including IP address, browser type, operating system, device identifiers and location data derived from IP or device settings. We also log user activity on the site or app such as pages visited, game activity and session timestamps to maintain service performance and security.
Transactional data
Payment and transaction information is processed to handle deposits, withdrawals and billing. This includes payment method details, transaction amounts, currency, and any information required by payment processors. We also maintain records of bets, wins, losses and bonus activity for account management and compliance purposes.
How we use your information
We use your data to operate and maintain your account, process payments, prevent fraud, comply with legal obligations and provide customer support. Information is also used to analyse usage patterns, improve our services and send service-related communications where you have agreed to receive them.
Data protection practices
We protect data using industry-standard technical and organisational measures, including encryption in transit, access controls and secure storage. Access to personal information is restricted to authorised staff and partners that need it to provide their services. We retain information only for as long as necessary to fulfil the purposes outlined here or to meet legal and regulatory obligations.
Cookies and tracking technologies
We use cookies and similar technologies to enable site functionality, remember preferences and analyse site usage. Third-party analytics and advertising providers may also set cookies. You can control or block cookies through your browser settings, but doing so may affect some site features.
User rights
If you are a user you may have rights to access, correct, restrict or delete your personal data, and to object to certain processing. You may also request a copy of personal information we hold in a commonly used, machine-readable format where applicable under data protection law.
Access, correction and deletion
To exercise your rights or update your information, please contact us at [email protected]. We may request proof of identity before processing sensitive requests to protect your account. We aim to respond to requests within a reasonable time and in line with applicable law.
Information sharing and third parties
We share information with trusted service providers such as payment processors, fraud prevention partners, identity verification services and hosting providers. We may also share information to comply with legal obligations, enforce our terms or protect our rights. We require partners to process data securely and only for permitted purposes.
Privacy policy updates
We may update this Privacy Policy from time to time. Significant changes will be posted on our website and, where appropriate, notified to you by email or in your account. Continued use of our services after updates constitutes acceptance of the revised policy.